— Common Reasons to Contact Us
- Order & access issues — can't access your tracks or downloads
- Refund requests — 60-day guarantee, no questions asked
- Technical support — questions about headphones, formats, or playback
- Licensing enquiries — commercial or group use of The Flow Code
- General questions — anything else on your mind
— Response Time
We respond to all enquiries within 24–48 hours, Monday to Friday. For urgent matters, WhatsApp is the fastest way to reach us.